Tier-one support agent
Resolve routine tickets inside your helpdesk and hand the rest to people.
- 1Reads the ticket and account history
- 2Takes allowed actions in your tools
- 3Escalates with a clear summary
San Francisco, CA · Agentic AI & Automation
AI agents for San Francisco companies that handle support, operations and back-office work end to end, with evaluation and guardrails you can show to customers and auditors.
Agentic AI & Automation in San Francisco
San Francisco builds the tools everyone else adopts: SaaS platforms, fintech, biotech and the startups around them. Teams here move fast on AI, so the hard part is rarely the demo. It is evaluation, cost, security review and shipping to real customers.
Where it fits
Resolve routine tickets inside your helpdesk and hand the rest to people.
Assemble evidence packs so analysts only make the call.
Keep the CRM accurate and follow-ups moving.
Built for California rules
Notice, opt-outs and data minimisation for personal data AI uses.
Risk assessments, pre-use notices and opt-outs for automated decisions.
Anti-bias testing and records for AI used in hiring and promotion.
Stricter-than-HIPAA limits on sharing medical information.
A written security program covering every system that handles customer financial data.
Working together · Pacific Time
Your early morning is our late evening, so we meet live as your day starts and build while you sleep.
How we work
We walk through the work step by step with the people who do it.
We define its tools, permissions, guardrails and hand-off points.
We test against real cases and measure quality before go-live.
We monitor agents in production and tune them as the work changes.
We build an evaluation set from your real tickets or cases, agree the pass mark with you, and run every change against it before release. The same tests keep running in production.
Yes, through their APIs with scoped permissions. Actions that move money or change customer records can require a person's approval before they run.
Agentic AI refers to AI systems that can plan and carry out multi-step tasks using tools, such as searching documents, updating records or calling APIs, rather than only answering a single question.
Agents get only the permissions they need, every action is logged, and high-impact steps go to a person for approval. We also test agents against real scenarios and monitor them after launch.
Yes. We integrate agents with the systems you already run through their APIs, databases or connectors, so there is no need to replace your core platforms.
Let's talk
We help you navigate Enterprise AI, from first use case to production.
Let's connect